An airline supervisor must handle a passenger who's drunk at 7 a.m., and a colleague has the delicate task of telling a passenger that he smells too...

Airline personnel talk about underwear with rap star Sisqo, singer of the "thong song", and an angry family tries to prove their toddler is less than...

At Chicago's Midway Airport, Southwest employees spend 48 hours dealing with the chaos caused by a power blackout in the East. In this high-flying...

A&E's exclusive look at Southwest Airlines continues with pilot Steve Palmason's last flight after 30 years of service. Friends and family are...

It's another challenging day at Southwest Airlines. In Chicago, distraught passengers demand compensation for the worst flight of their lives. Seems...

A passenger tries to con his way on to a Southwest Airlines flight, a customer service supervisor must find volunteers to leave two overbooked...

It's a busy and bizarre day at Southwest Airlines when a woman treats the LAX terminal as her personal bedroom, changing her outfit in full sight of...

A&E's exclusive look at Southwest Airlines features a day of romance. Flight attendant Heather Hale waits for her boyfriend to arrive from...

The FAA rules are clear, alcohol and air travel simply do not mix. In LA, passenger Wayne Samuel has been drinking and it's fallen to supervisor...

It's a day of tension at Southwest Airlines. Erik faces the worst nightmare of all ramp workers. For the first time, he must push a $40-million plane...

A drunken passenger needs a police escort and two overweight customers take the armrest test.

Family relationships are pushed to the limit during another hectic day at Southwest Airlines. A grandmother isn't allowed to travel with her...

Wedding bells are ringing at Southwest Airlines, but not everything is going according to plan. In Chicago, a passenger going to her nuptials is...

A blizzard in Chicago causes massive cancellations and delays at Southwest Airlines. Two honeymooners rush to make it to Los Angeles in time to catch...

In Chicago, Sandy comes to the rescue of the Park Forest soccer team after their reservation falls through on a rival airline. Val helps a passenger...

From penguins to party animals, the airport looks like a zoo to Southwest Airlines staffers. A nervous Colleen may have to deny boarding to rowdy...

Southwest Airlines workers race against the clock to help passengers in distress. At the ticket counter in Los Angeles, Mike is confronted by a...

There isn't much goodwill on earth for the Southwest Airlines staff during the holiday season. Customer service supervisor Mike Carr has to tell an...