Follows the folks whose daily challenge is getting thousands of passengers to their destinations on time and in a happy mood.

A woman takes her anger out on a supervisor after missing a connecting flight because her previous one was late. Meanwhile, passengers grumble when...

Chicago airport supervisor Angelica meets a plane returning to the gate with a passenger who refuses to turn off his cellphone. Will she let him...

An oversold flight to Vegas has passengers venting in the Windy City. Airport supervisor Shadia is called to calm the situation. At another Chicago...

A man bound for Las Vegas—and his bachelor party—goes to extremes to get out of a Chicago snowstorm; a customer-service agent in Florida...

A passenger stirs up trouble and tests a supervisor's mettle when a plane bound for Florida is delayed in Baltimore; a mandolin player might miss a...

A supervisor performs CPR on a passenger waiting for a ticket in Fort Lauderdale; a Mardi Gras reveler tests the judgment of a supervisor in New...

An older man is missing as a plane begins to board; a passenger denies a supervisor's request to remove an offensive sticker; a woman hopes to...

A bridesmaid is stranded by a snowstorm in Denver and hopes she can get to Las Vegas in time for a wedding; a supervisor assesses a barking dog's...

A husband and wife fighting on a plane about to take off in Chicago requires a supervisor's intervention; a first-time flier is unnerved by a plane's...

A passenger is caught smoking during a flight; a lawyer is irate after her seat is given away to a standby passenger because she didn't board in time.

A passenger misses a flight while asleep at a New Orleans airport; a customer-service supervisor listens to a couple who missed a connection on their...

It's St Patrick's Day, and for a Chicago supervisor that means dealing with a intoxicated reveler who will go to devious lengths to board a flight....